STORE POLICY

Our Customer Care Policy at Inc-lash outlines our commitment to delivering exceptional service, ensuring customer satisfaction, and resolving issues efficiently. We value our customers and strive to exceed their expectations in every interaction.

Policy applies to all customer interactions, including in-person, online, and phone support, as well as communications related to product inquiries, services, or complaints.

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When a complaint is received, it will be acknowledged immediately.We will investigate the issue thoroughly, considering all the facts and customer concerns.

A suitable solution will be offered. If the customer is not satisfied, the issue will be escalated to a senior team member.After resolving the complaint, we will follow up with the customer to ensure their satisfaction.

We encourage customers to provide feedback on their experience with our service.All feedback is reviewed, and actionable suggestions are implemented as part of our commitment to continuous improvement.

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